Moved into a new house - how do the previous system owners unbind my Hikvision system please?

A

Antoniajayne15

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I don't know if you'lll be able to help but I've purchased a house that has hikvision installed. The app has let me set up LAN connection and Hik vision have sent me the file to reset the password which I've done but the app is still bound to someone else's account - the original installers of the cctv which were not our direct sellers. I can only view the cameras when I am at home and connected to the wifi and do not get any motion detection alerts etc.

I have installed SADP and it just...

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