How to remotely connect to DIVAR Mobile Viewer App, This article contains a step by step guide meant to show you how to remotely connect to your DIVAR Network or Hybrid by using your phone/ tablet via DIVAR Mobile Viewer App.
Step-by-step guide
It is mandatory to have the monitor & mouse & Keyboard connected to your DIVAR.
Recommendation
When adding your DIVAR in Remote Portal, please consider to use a separate Technician account when performing this action.
In case you are using an Admin account to connect your DIVAR to it and if you forgot the password of the Admin account, after resetting it, you will be required to re-add the password locally, physically on your DIVAR.
Therefore, by using a Technician account added into an Admin account, after resetting the Admin account password, this action will not impact the password of your DIVAR when adding it into the Remote Portal.
A) Setting up DDNS & Remote Portal account
First, you have to create a Remote Portal account, if you don’t have one yet.
If you already have an account, add it locally (not via web interface) to the DIVAR by accessing Settings > Network > DDNS
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You can create the Remote Portal account in advance from any browser by accessing: https://remote.boschsecurity.com and click Sign up button.
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Or you can create the Remote Portal account directly from your DIVAR Hybrid/ Network only if you have connected locally the monitor & mouse & Keyboard to your DIVAR:
To create a new Remote Portal account from your DIVAR Hybrid/ Network:
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Important!
Make sure the recorder is connected to the open internet, before you configure the DDNS service.
Note: The password must contain minimum 8 characters that must include at least one letter and one number.
Hint: While creating the Remote Portal account, please note that the password length displayed in the dedicated password field will display maximum 11 dots characters instead of the real number of dots characters that you typed in for your password. Therefore, behind the 11 dots characters, it will be the password of your choice. This is also valid for the users on the Divar.
5.Click Apply → “Successfully Registered” message will appear within a few seconds:
• An e-mail will be sent to your nominated email address with the Bosch Remote Portal activation link. Click on the link from the e-mail. This will redirect you to the Bosch Remote Portal web page to login.
This message should be displayed:
After logging in to your Bosch Remote Portal Account (with the credentials you previously set within your DIVAR, DDNS tab), you should be able to see the DIVAR as connected:
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B) UPnP SET UP
Now, you have to go in the UPnP menu and tick the box next to Enable > click Apply
The status should display “Success” and the LAN IP and WAN IP fields will be populated. The table shows the port-forwarding rules that will be passed through your router, if UPnP is enabled on the router.
Tip
Please make sure that the Public IP is correctly set.
If you don’t know what your Public IP is, type in “what is my IP” in any search engine and you will find it.
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For remote access on your Divar Network/Hybrid, you will need to forward certain communication ports on your router that connects you to the internet.
Read your router manual for instructions to forward ports to a device or you can refer to this link where basic information on Port Forwarding are provided.
The Divar Mobile Viewer App only needs TCP port 37777.
However, if you also plan to connect remotely to the unit via web browser, you will need to forward the HTTPS port and/or HTTP port. Bosch advises to use only HTTPS connections for a higher security.
See below an overview of the ports default values and their usage:
Bosch strongly recommends to only use HTTPS communication. However, if the network bandwidth is limited, the system has a very high load or the remote workstations are not powerful enough, the HTTP connection can be used to increase the systems performance and reduce network bandwidth stress.
See also this article: Which ports are used by Bosch DIVAR Mobile Viewer App?
C) Mobile device set up | DIVAR Mobile Viewer App (phone/ tablet)
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Note: if you manually add the details, for remote connection you should enter the Domain name from the DDNS menu on your DIVAR:
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TIp
The abc icon is displayed in the domain name when you are hovering over it. Move the mouse outside of it to make the abc icon disappear.
Behind the abc icon there is ‘.’ and not ‘@’
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Whether you follow the Option 1 or Option 2, you will have the overview below in the DIVAR Mobile Viewer App:
Important
The username and the password are the credentials of your DIVAR!
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How to create a technical password in Remote Portal?
When a user decides to use SingleKey ID (SKID) or an integrated customer IDP (company account) as the authentication method for Bosch Remote Portal or Alarm Management a technical password will be required to login to other applications that do not support SingleKey ID or any other IDP. In the following, it is explained how to create a technical password and how to use it with an application like for example Bosch Configuration Manager or Bosch Project Assistant app, that does not support SingleKey ID or any other IDP.
Step-by-step guide
You can now use Configuration Manager as before when using the legacy login with email address and password.
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